Purchasing Department Performance and Service Standards
The Purchasing Department Staff hold customer service and accountability as top priorities. Please review the Performance and Service Level Expectations effective as of 12/1/10 that detail response times as follows:
*Bid Results will be sent to the department within seven (7) weeks from the time the requisition is received by the buyer.
*Bid waiver requests are to be submitted to B&F for approval within ten (10) business days of receipt of both a completed bid waiver request and an approved requisition from the department.
*Simple purchase orders and change orders are to be issued within two (2) business days of final requisition approval.
*Special approval category requisitions are to be issued within five (5) business days of final requisition approval.
*All voicemail and email messages must be responded to within one (1) business day, unless out of the office.
