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Disputes

The Travel Cardholder or the Purchasing Card Manager is responsible for resolving any disputed charges.
Follow the steps referenced below:


  1. Cardholder/Card Manager must attempt a good faith request to settle the dispute directly with the vendor.

  2. If the vendor is uncooperative and will not issue a credit, the Cardholder/Card Manager must...

    • (1) Report the card Lost/Stolen with the bank

    • (2) Complete the Dispute Form (found on the back of the monthly credit card statement from the bank - see example)

    • (3) Submit the Dispute Form and the Dispute/Usage Agreement Form to the bank for resolution

Note: The dispute notification must be received by the bank within 60 days of the transaction.

Send dispute documentation to:

PNC Bank
P.O. Box 535239
Pittsburgh, PA 15253-5239
or
Fax: (412) 762-9157

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