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Disputes

The Card Holder or the Card Manager is responsible for resolving any disputed charges.
Follow the steps referenced below:


  1. Card Holder/Card Manager must make a good faith attempt to settle the dispute directly with the vendor.

  2. If the Card Holder/Card Manager is unable to resolve the dispute...

    • (1) Complete the Dispute Form (found on the back of the monthly credit card statement from the bank)
      Note: To reduce risk to the university, only provide last 4 digits of card account # on Dispute Form (see sample found on the back of the monthly credit card statement from bank).
    • (2) Submit the Dispute Form and the Acceptance Form to the bank for resolution
    • (3) If the dispute is regarded as a fraudulant or inauthorized charge, the Card Holder or Card Manager must report the card as Lost/Stolen with the bank

Note: The dispute notification must be received by the bank within 60 days of the transaction.

Send dispute documentation to:

PNC Bank
P.O. Box 535239
Pittsburgh, PA 15253-5239
or
Fax: (412) 762-9157

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