The Travel Cardholder or the Purchasing Card Manager is responsible for resolving any disputed charges.
Follow the steps referenced below:

Cardholder/Card Manager must attempt a good faith request to settle the dispute directly with the vendor. If the vendor is uncooperative and will not issue a credit, the Cardholder/Card Manager must... (1) Report the card Lost/Stolen with the bank (2) Complete the Dispute Form (found on the back of the monthly credit card statement from the bank - see example) (3) Submit the Dispute Form and the Dispute/Usage Agreement Form to the bank for resolution Note: The dispute notification must be received by the bank within 60 days of the transaction. Send dispute documentation to: PNC Bank P.O. Box 535239 Pittsburgh, PA 15253-5239 or Fax: (412) 762-9157

<<Return to Purchasing/Travel Card Program