The Card Holder or the Card Manager is responsible for resolving any disputed charges.
Follow the steps referenced below:

Card Holder/Card Manager must make a good faith attempt to settle the dispute directly with the vendor. If the Card Holder/Card Manager is unable to resolve the dispute... (1) Complete the Dispute Form (found on the back of the monthly credit card statement from the bank) Note: To reduce risk to the university, only provide last 4 digits of card account # on Dispute Form (see sample found on the back of the monthly credit card statement from bank). (2) Submit the Dispute Form and the Acceptance Form to the bank for resolution (3) If the dispute is regarded as a fraudulant or inauthorized charge, the Card Holder or Card Manager must report the card as Lost/Stolen with the bank Note: The dispute notification must be received by the bank within 60 days of the transaction. Send dispute documentation to: PNC Bank P.O. Box 535239 Pittsburgh, PA 15253-5239 or Fax: (412) 762-9157

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