Lost or stolen cards must be reported immediately, as all charges made to your account before it is cancelled are the liability of the University.
Follow the steps referenced below:

Call the Bank at (800) 685-4039 immediately. In order to expedite delivery of replacement card, caller must request a "rush" delivery. Notify the department Senior Fiscal Officer and the Purchasing/Travel Card Office (614-292-9290). If the card has been stolen while on OSU property, call the OSU Police (614-292-2121). Notify your Financials System Reallocator/Approver and any other pertinent parties that are maintaining new account information records.

Note: A replacement card is generally mailed to the Purchasing/Travel Card Administrator within 5-7 business days (unless a "rush" delivery is requested). The Purchasing/Travel Card Administrator will notify the Senior Fiscal Officer via e-mail when the card is available for pick up. Upon receipt of the "replacement" card, be sure to activate the new account.

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